Text messages (SMS)
Invoice reminders by text, only if you ask for them.
Businesses that use OnDue can remind their customers about unpaid invoices by text message. You get these texts only after you agree to them, and you can stop them with one reply.
How you opt in
Text reminders are rolling out gradually to businesses on OnDue.
On the business’s payment page. The page where you pay an invoice from a business that uses OnDue (pay.ondue.ai) can show a box, “Text me about my invoices”. You enter your mobile number, tick the box, which is never ticked for you, and choose “Turn on text reminders”. The words below the box say exactly what you’re agreeing to. Agreeing is not a condition of paying or buying anything.
The consent text on the page reads:
By checking this box and entering your mobile number, you agree to receive text messages from [business name] via OnDue about your invoices with [business name]: payment reminders and due dates, with a link to pay. Message frequency varies, usually up to 4 messages per invoice. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase. Terms: ondue.ai/legal/terms. Privacy: ondue.ai/legal/privacy. Details: ondue.ai/sms.
Or with the business directly, in writing. A business can also record in OnDue that you gave it your written consent to texts about your invoices (for example, on a signed order or credit application). Before any text goes out, the person recording it must confirm that the business holds that written consent and can show it on request. OnDue stores each consent with the date and time, how it was given and the exact wording, and texts only numbers with a consent on record.
What you’ll get
A text looks like this (sample business and invoice):
Larkspur Engineering via OnDue: invoice 1047 for $8,420.00 was due Oct 22. Pay securely: https://pay.ondue.ai/i/... Reply STOP to opt out, HELP for help.
- Who sends them
- A business that uses OnDue to send its own invoices and payment reminders. Every text starts with the business’s name and “via OnDue”, and comes from OnDue’s toll-free number, +1 (877) 517-0607.
- What they’re about
- Only invoices you owe that business: a reminder that an invoice is due or overdue, its number and amount due, and a secure link to pay the business directly. No marketing, no offers, and nothing about anyone else’s invoices.
- How often
- Message frequency varies with the business’s reminder schedule, usually up to 4 messages per invoice, and never more than one text a day to your number. Texts go out only between 8am and 9pm in your time zone (8pm in some states).
- Cost
- Msg & data rates may apply, from your mobile carrier. OnDue and the business don’t charge you for texts.
- Stop at any time
- Reply STOP to any text (or UNSUBSCRIBE, CANCEL, END or QUIT). You’ll get one confirmation and no more texts from OnDue’s number, for any business. Reply START to opt back in.
- Help
- Reply HELP to any text, or email hello@ondue.ai.
- Carriers
- Carriers are not liable for delayed or undelivered messages.
Your number and your privacy
Your mobile number and your consent are used only to send you texts about your invoices with the business you gave them to. They are not sold, and are not shared with anyone for their own marketing. OnDue sends texts through Twilio, and WhatsApp messages (where a business offers them and you choose them) through Twilio and Meta. See the privacy policy and the terms.
OnDue is a service of Dryhurst Corporation. Questions: hello@ondue.ai.