This is how to delete an account for OnDue on the web (app.ondue.ai) and the OnDue Android app (ai.ondue.app). Both use the same account. OnDue is a product of Dryhurst Corporation, doing business as OnDue.
How to ask
- Email privacy@ondue.ai from the email address you sign in with, with the subject "Delete my OnDue account". In the Android app, Settings, Account, Delete your account opens this email for you.
- If you are the last owner of a company in OnDue, say whether that company's data should be deleted too. If it has other owners, it stays with them.
- We reply to confirm it is you. We never ask for your password.
- We delete the account and reply when it is done, usually within 30 days of confirming.
What is deleted
- Your sign-in, your name and email address, your two-step sign-in settings and recovery codes, and your membership of each company.
- If you asked for your company's data to be deleted: the invoices, customers, contacts and payments imported from your accounting system, reminders, replies, notes, settings, approval rules and team invites, and the connections to your accounting system and bank, which are disconnected.
What is kept, and for how long
- Backups that may still hold a copy expire within 35 days.
- Emails you sent to an ondue.ai address are kept for up to 90 days.
- Records the law requires us to keep, such as OnDue's own billing records, are kept for as long as the law requires.
- Product usage counts, which never contain your name or email address.
- Your Stripe account belongs to you at Stripe: deleting your OnDue account disconnects it from OnDue but does not close it.
More in our privacy policy. Questions: privacy@ondue.ai.